kb111 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how kb111 ("we", "us", "the Platform") collects, uses, stores, and protects personal data in connection with the operation of kb111.app — an online casino and sports betting platform serving English-speaking players, including those based in Pakistan.

This Policy applies to all individuals who visit kb111.app, register an account, use any Service on the Platform, or interact with kb111 through any other channel including email and live chat support. By accessing or using kb111, you acknowledge that you have read and understood this Policy.

This Policy should be read in conjunction with the kb111 Terms & Conditions, which together constitute the full legal framework governing your relationship with kb111.

2. Data Controller

kb111 is the data controller responsible for your personal data collected through kb111.app. As data controller, kb111 determines the purposes and means of processing your personal information.

For all privacy-related enquiries, requests, or complaints, you may contact kb111 at: [email protected]

3. Personal Data We Collect

kb111 collects the following categories of personal data, depending on how you interact with the Platform:

You are not required to provide all data listed above to access the Platform, but failure to provide data required for identity verification may restrict your ability to deposit, withdraw, or use certain features.

4. How We Collect Your Data

kb111 collects personal data through the following means:

• Direct collection: Information you provide when registering, completing KYC, contacting support, or filling in forms on the Platform;
• Automated collection: Technical and usage data collected automatically when you access and use kb111.app, through cookies, server logs, and similar technologies;
• Third-party sources: Identity and fraud verification data from third-party KYC/AML service providers, payment processors (including JazzCash, Easypaisa, and banking partners), and fraud prevention databases — where required to comply with our legal and regulatory obligations.

5. Legal Basis for Processing

kb111 processes personal data on the following legal bases:

• Performance of contract: Processing necessary to create and manage your Account, process transactions, and deliver the Services you have requested;
• Legal obligation: Processing required to comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and other applicable regulatory obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and improving our Services, where such interests are not overridden by your rights;
• Consent: Where we rely on your consent (e.g. for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Data

kb111 uses your personal data for the following purposes:

• Creating, verifying, and managing your kb111 Account;
• Processing PKR deposits and withdrawals via JazzCash, Easypaisa, banking partners, and other payment methods;
• Verifying your identity and age (18+ requirement) as required by our operating obligations;
• Detecting and preventing fraud, money laundering, multi-accounting, and other prohibited conduct;
• Providing customer support through email and live chat in English;
• Monitoring gameplay for responsible gaming purposes, including identifying players showing signs of problem gambling and activating protective measures where appropriate;
• Sending transactional communications (e.g. deposit confirmations, withdrawal notifications, security alerts);
• Sending marketing communications about kb111 promotions, bonuses, and new features — only where you have consented or where permitted under applicable law;
• Analysing Platform usage to improve performance, fix errors, and develop new features;
• Complying with applicable legal and regulatory requirements.

7. Data Sharing & Disclosure

kb111 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard processing networks, and USDT TRC20 infrastructure providers — to process your transactions;
• KYC/AML service providers: Third-party identity verification and fraud screening services engaged to fulfil our compliance obligations;
• Game providers: Certified game studios (such as Pragmatic Play, Evolution, NetEnt, JILI and others) whose games are hosted on kb111 — limited technical data necessary for game operation;
• IT infrastructure and hosting providers: Cloud and server infrastructure services under binding data processing agreements;
• Legal and regulatory authorities: Law enforcement, regulatory bodies, or courts where we are legally required to disclose data;
• Professional advisers: Legal counsel, auditors, and accountants under professional confidentiality obligations.

All third parties with whom kb111 shares personal data are required to process that data only for the specified purpose and to maintain appropriate security standards.

8. Cookies & Tracking Technologies

8.1 What Cookies We Use

kb111.app uses the following categories of cookies and similar tracking technologies:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies required to keep you logged into your kb111 Account. You cannot opt out of these cookies while using the Platform;
• Performance and analytics cookies: Used to collect anonymised data on how players use kb111.app — which pages are visited, how long sessions last, and which games are most popular. This data helps us improve the Platform;
• Functional cookies: Remember your preferences such as language settings and whether you have dismissed certain notices;
• Marketing cookies: Where consented, used to personalise promotions and track the effectiveness of marketing campaigns. These are not required for use of the Platform and can be declined.

8.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your kb111 Account and using the Platform. Information on managing cookies is available in the help documentation of your browser (Chrome, Safari, Firefox, etc.).

9. Data Retention

kb111 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, or reporting obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in accordance with AML and financial record-keeping obligations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Technical and usage data: Typically retained for up to 24 months, after which it is anonymised or deleted;
• Marketing consent records: Retained for as long as you remain opted in and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, kb111 will securely delete or anonymise it in accordance with our data destruction procedures.

10. Data Security

kb111 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all connections between your browser and kb111.app;
• Industry-standard one-way hashing for all Account passwords — your password is never stored in plain text;
• Access controls restricting staff access to personal data on a need-to-know basis;
• Regular security assessments and monitoring of our systems;
• Two-factor authentication options available to all registered players to protect Account access.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your kb111 login credentials. If you suspect a breach of your Account security, please contact kb111 support immediately at [email protected].

11. Your Rights

Subject to applicable law and verification of your identity, you have the following rights in respect of your personal data held by kb111:

• Right of access: You may request a copy of the personal data kb111 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations (particularly under AML rules);
• Right to restriction: You may request that we restrict processing of your data in certain circumstances;
• Right to object: You may object to processing of your data based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact kb111 at [email protected] with the subject line "Data Rights Request". We will respond within 30 days and may request identity verification before processing your request.

12. Children's Privacy

kb111 is strictly an adult platform. Our Services are not directed at and must not be used by individuals under the age of 18. kb111 does not knowingly collect personal data from persons under 18. If we become aware that we have inadvertently collected data from an underage individual, we will promptly close the associated Account, void any transactions, and delete the data. If you believe a person under 18 has registered on kb111, please contact us immediately at [email protected].

13. Changes to This Policy

kb111 may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or Platform features. Material changes will be communicated to you by email to your registered address or by a prominent notice on kb111.app prior to the change taking effect. The "Last updated" date at the top of this Policy will always reflect when it was most recently revised. We encourage you to review this Policy periodically. Continued use of kb111 following the effective date of any change constitutes your acceptance of the revised Policy.

14. Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy or kb111's handling of your personal data, please contact us:

• Email: [email protected]
• Live Chat: available 24/7 within your kb111 Account dashboard

kb111 is committed to resolving privacy complaints fairly and promptly. We aim to respond to all written privacy enquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction.